Built for the long haul.
Velvet & Steel warrants the structural steel frame and fabrication workmanship of each commissioned bed to the original purchaser for the life of the product, subject to the terms below and the signed build agreement.
What is covered
- Structural steel frame members.
- Fabrication workmanship, including structural welds and permanently fabricated frame connections.
- Structural defects arising from ordinary intended residential use.
What is not covered
- Upholstery, fabric, leather, coatings, finish wear, electronics, lighting, mattresses or third-party accessories unless separately warranted.
- Normal cosmetic wear, scratches, corrosion caused by improper care or environmental exposure.
- Damage from misuse, abuse, impact, improper installation, unauthorized modification, alteration or repair.
- Freight, moving or installation damage not caused by Velvet & Steel or an approved installer.
- Damage caused by use outside the approved configuration or written instructions.
Warranty service
Contact debbie@shopvelvetandsteel.com with the purchaser name, order information, photographs and a description of the issue. Velvet & Steel may inspect the product before determining the appropriate remedy. Covered structural claims will be addressed by repair, replacement of the affected structural component, or another reasonable remedy selected by Velvet & Steel.
Important note
The warranty is for the original purchaser and is not transferable unless Velvet & Steel agrees otherwise in writing. The signed build agreement supplied with each commission controls if it differs from this website summary.
This page is a plain-language warranty summary for customer information. Final warranty terms are incorporated into the written build agreement for each commissioned piece.